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BPO and contact center pricing

Flexible Pricing for the Work You Need Outsourced.

Bring us the customer service challenge you need solved. We’ll build and manage the right team, processes, and technology around it — priced around volume, outcomes, or dedicated capacity, and measured in results.

Starter package

Virtual Receptionist Pricing

Start with a virtual receptionist — answering calls, scheduling appointments, capturing leads, and providing 24/7 coverage with live or AI receptionists.

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Starting at$199 /month

  • No implementation fees
  • No long-term contracts
  • No minimum program size

Contact Center/BPO Pricing models

Contact Center / BPO Pricing

Every engagement starts with the same discovery process. The difference is how you pay for the outcome. Compare the three structures side by side.

Volume-Based

Pay only for what you use.

Rate

Per Minute

Cost driver

Activity handled: every call, chat, or case processed

Cost predictability

Scales directly with volume, variable month to month

Time to launch

Fastest: live within weeks

Ideal for

  • Overflow and after-hours
  • Seasonal spikes
  • Back-office case processing
See volume pricing

Outcome-Based

Pay only when it works.

Rate

Per Qualified Lead

Cost driver

Results delivered: only completed sales, leads, or bookings

Cost predictability

Scales with performance, never pay for effort alone. Requires a baseline period before pricing is finalized

Time to launch

Moderate: baseline data collected first, then priced

Ideal for

  • Sales conversions
  • Qualified lead generation
  • Booked appointments
Model outcome pricing

Dedicated-Team

Lock in a team that knows your brand.

Rate

Per Productive Hour

Cost driver

Capacity reserved: a trained team on your program only

Cost predictability

Fixed and predictable, same cost regardless of volume

Time to launch

Longest: hiring and training a named team

Ideal for

  • Technical support
  • Sales and retention
  • Complex, ongoing operations
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Technology and specialized services

Extend your customer operation with deeper data, advanced AI, and integrated technology.

Professional services

We build and integrate the technology that makes your customer operation run as one system. We align your stack so your team and ours work from the same source of truth.

  • Custom System Development
  • AI Implementation
  • System Integration
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Auto-QA

Included

Apply complete quality coverage to the team you already have. We analyze every call against your approved standards to find gaps, guide coaching, and measure improvement across your existing operation.

  • Works with your internal team or existing provider
  • Every call analyzed, not sampled
  • Custom scorecards aligned to your brand and process
  • Evidence-based coaching and performance trends
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Conversation Intelligence

Included

Get more value from the conversations your team already handles. We reveal demand drivers, service friction, and operational improvements without replacing your current setup or provider.

  • Works across your current channels and systems
  • Demand drivers and recurring friction surfaced
  • Prioritized improvements with supporting evidence
  • Measured results without disrupting your operation
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Voice & Chat AI Agents

We design, integrate, and manage AI voice and chat agents around your workflows — resolving requests directly and handing off to people when needed.

  • 24/7 voice and chat coverage
  • Custom playbooks built around your services and systems
  • Warm handoffs to people with full context preserved
  • Native and custom CRM, calendar, and help desk integrations
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Auto-QA and Conversation Intelligence are included with any Customer Direct engagement.

What every program includes, from launch onward.

Discover

Your pricing starts here: we define goals, systems, volume, service levels, and the measures that determine success.

Design and train

Workflows, knowledge, escalation rules, and role-specific training are built for you — included in every program, with no implementation fees.

Operate and improve

Your fee covers staffing, quality, reporting, coaching, and continuous workflow improvement — not just agent hours.

We stay close to the work from recruiting and training through quality, reporting, and ongoing improvement.

Explore Our Process

Frequently Asked Questions

Straight answers about pricing models, optional services, and program changes.

How is BPO and contact center pricing determined?+

Pricing reflects interaction volume or team size, coverage hours, channels, workflow complexity, required skills and languages, service levels, integrations, reporting, and compliance needs.

Which pricing model is right for my program?+

Volume-based pricing fits variable, repeatable work; dedicated-team pricing fits ongoing operations that need consistent capacity; and outcome-based pricing fits work with agreed, measurable results. We recommend the model after reviewing your workflow and demand pattern.

Can one program use multiple pricing models?+

Yes. Different workflows can be priced differently, such as a dedicated customer-care team alongside outcome-based appointment setting.

What is included in a managed BPO program?+

Programs include operational oversight, recruiting and staffing, brand and workflow training, workforce planning, quality monitoring, coaching, performance reporting, escalation management, and regular program reviews. Other requirements are scoped to the program.

Are technology and professional services priced separately?+

They can be. Professional services are typically scoped by specialist effort, while technology reflects usage, channels, integrations, and implementation requirements. Both can be included in a broader BPO program.

Can pricing change as the program grows or changes?+

Yes. We can revisit staffing, coverage, workflows, channels, technology, and the commercial model as volume and requirements evolve.