Article
Read Article How Implementing Our Customer Callback Feature Can Benefit Your Brand?
Our Focus At Customer Direct, we help your brand build customer loyalty and retention by improving every aspect of...
E-COMMERCE CALL CENTER
LET US BE AVAILABLE WHEN YOU’RE NOT.
PROVIDING YOUR CUSTOMERS WITH EVERY OPPORTUNITY TO BUY
At Customer Direct, we support all retailers, from sporting goods and shoes to industrial supplies and women’s clothing. Let us be your complete contact center, acting as a natural extension of your e-commerce business no matter the time of day or where you are located. With every single call, we provide a personalized and consistent customer interaction experience that reinforces the quality of your brand and increases customer satisfaction.
Benefits of Outsourcing E-Commerce Customer Service
PERSONALIZED CUSTOMER ENGAGEMENT
Our services are 100% customizable to meet the needs of your e-commerce company. From the way our agents answer your calls to the level of customer service they provide, everything is configured to your exact specifications. Our thorough training process turns agents into passionate experts on your brand and products so that they can answer any question thrown at them in a personalized manner.
COST-EFFECTIVE
Our call center outsourcing team works virtually and remotely, negating the need for you to constantly hire and train new call center agents. Plus, we have all of your technological needs handled so there is no expensive equipment that you need to purchase, install, or maintain. Our flexible pricing model means that you will pay for only the operator time you use, potentially saving your company thousands of dollars. All of this translates to reduced out-of-pocket expenses and an increase in your bottom line.
SCALABILITY
Customer Direct can help expand your customer base by matching your growing business needs with our capabilities. We easily accommodate seasonal and sudden inbound call volume spikes on short notice ensuring you have the best customer journey possible. Plus, we have the ability to add additional agents to our team as needed or scale back if you decide to reduce services. So whether your company is small, large, or in the process of growing, our services scale to meet your needs.
MULTILINGUAL SALES TEAM
Our customer support agents offer customer service as diverse as your business. With our multilingual staff and translation services, consumers from anywhere appreciate the chance to get their inquiries answered which, in turn, builds their brand loyalty and trust. Plus, we are the ideal e-commerce call center partner for companies looking to expand their business into these different markets.
PROVIDING MORE UPSELL AND CROSS-SELL OPPORTUNITIES
Get more bang for your buck. Our specialists have the skills to tailor our sales process around your unique marketing programs. Our sales team prides itself on performance and following through on every upsell and cross-sell opportunity that has potential to improve your customer experience.
E-COMMERCE TECHNICAL SUPPORT
As technology progresses and we see a shift in consumer purchasing behaviors, Customer Direct is well equipped to help your business adapt to all changes in the e-commerce industry. Rest easy with complete back-end and front-end support of your e-commerce platform.
FOCUSED ON THE DETAILS
When inquiries are constantly flooding your contact center, chances are your employees are so busy managing customer relations that they have little time for the day-to-day obligations of running your business. Don’t get bogged down by order processing, backorders and returns. Our experienced agents lift the burden of an ever-ringing phone which leads to your increased productivity. That way, you can focus on growing your business while we take care of the rest.
Supporting customers across a wide variety of industries with programs tailored to your business needs.
Advances in tech often add another level of complexity. Our support ensures people can get back to enjoying the benefits of innovation.
Our extensive sales training allows us to become the experts in your products and services.
Our customer care specialists have the skills to tailor our sales process around your unique marketing program.
From capturing contact information to converting an online shopping sale, our team helps you drive revenue.
Focus on delivering a great product. Let our team manage the rest.
Gain customer insights with custom phone surveys and reporting metrics.
Increase your productivity by letting our team schedule your customers’ appointments and events.
Start a new program, and we’ll support it with new member enrollment, membership rewards, and member support.
Don’t get bogged down by order taking, backorders, and returns. Let us handle them so you can focus on growing your business.
Scale your business without the risk of growing your workforce.
Article
Read Article The Cost of Outsourced Customer Service
HOW TO USE CUSTOMER SERVICE TO EXPAND YOUR CUSTOMER BASE WHILE MAINTAINING STRONG BRAND LOYALTY It’s no secret that...
Article
Read Article How to Keep Customers Engaged at Every Touchpoint: Avoiding Common Customer Service Pitfalls
How to Keep Customers Engaged at Every Touchpoint: Avoiding Common Customer Service Pitfalls In Harper Lee’s influential novel To...
Create More
Revenue
Our Proven Process
Our customer care and sales support agents give you the workforce you need to fill the gaps in your service and create more opportunities to sell. Our team is available nights, weekends, holidays, and any time your business needs a larger number of qualified agents because of increased call volume. Customer sales and service outsourcing with Customer Direct is ideal for removing the risk of scaling your business to fit the current needs of your customers.
Our omni-channel platform includes voice, email support, chat support, text, and social media. Contact us today to get started on a call center solution.
See How We Work