Who We Help

While there are virtually an unlimited number of companies that an outsourced Contact Center can help, at Customer Direct we have focused our efforts on specific types of companies with specific customer interaction challenges. We believe that this focus allows us to add the most value to our clients businesses and be the very best at what we do.

Lodging and Hospitality

To address the specific needs of this industry, we developed a focused service called Guest Direct^sm where we have tailored our systems and processes to two facets of the Lodging and Hospitality industries guest support challenges:

• Reservation Taking
• Guest and Property Internet Support

Guest Direct^sm services are tailored to a range of Lodging, Travel and Hospitality companies, from Resorts and Hotels to Vacation Rentals and Marinas.

Consumer Affairs

Our efforts in this area center on retail consumers. We facilitate transactions, post-transaction support, and efforts that support new customer creation. This includes:

• Sales Order Processing
• Customer Service
• Lead Generation

We serve the Consumer Affairs needs of a wide variety of companies including Publishers, Internet Retailers, Health Providers, Educators, and manufacturers in Apparel and HVAC.

Help Desk and Technical Support

We have built upon the success of our Guest Direct^sm Internet support service for the Lodging and Hospitality industry to offer network connectivity and end-user support for private and public Internet access. This includes Airports, Cafes, Hospitals, Universities, Apartment complexes and Internet Service Providers (ISPs).

In addition, we are providing specific systems support for managed networks that include escalated Tier II problem resolution and proactive system monitoring.

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