|
2008-04-07
|
|
Customer Direct has launched InnKeeper Direct. Please visit www.InnKeeperDirect.com for details.
Innkeeper Direct offers Bed and Breakfast owners the first ever GRM (guest relationship management) package. Our GRM package bundles web based reservation and messaging with live agent phone support. A property owner now has the ability to manage their guest relationships with the help of a single partner. Please visit www.innkeeperdirect.com for details.
|
| |
|
2008-03-17
|
|
Customer Direct's partnership with Impact Group continues to grow.
Customer Direct is partnering with Impact Group to launch yet another project.
|
| |
|
2008-03-01
|
|
Customer Direct and CTC agree to extend their partnership.
CTC (Computer & Tele-Com), a Wireless Internet Service Provider in Kansas City, Missouri agree to extend their partnership for another successful year!
|
| |
|
2008-02-25
|
|
Customer Direct is selected by Cardinal Broadband.
Customer Direct will now be supporting Cardinal Broadband, a wireless internet provider.
|
| |
|
2008-02-25
|
|
Customer Direct is selected by Dynamic Broadband!
Customer Direct will now be providing Help Desk support for Dynamic Broadband.
|
| |
|
2008-01-10
|
|
Customer Direct's partnership with Travel Advantage Networks expands.
Customer Direct is now providing reservation support for Travel Advantage.
|
| |
|
2008-01-10
|
|
Customer Direct has partnered again with Community Action Project of Tulsa County
Customer Direct has partnered again with Community Action Project of Tulsa County (CAPTC). CAP's mission is to help families in economic need achieve self-sufficiency. Their strategic vision is to improve the prospects for the long-term economic success of very young, low-income children, their families and the communities in which they live.
|
| |
|
2007-12-28
|
|
Customer Direct partners with Belle International.
Customer Direct is now providing customer service support for Belle International.
|
| |
|
2007-11-19
|
|
Customer Direct partners with Grappa Wireless Internet.
Grappa Wireless Internet is a wireless internet service provider in New Mexico. Customer Direct is providing both Technical Support and Customer Service support for their subscribers.
|
| |
|
2007-11-17
|
|
Customer Direct partners with Hotel-Guides.us
Hotel-Guides.us, an independent online booking agency, has chosen Customer Direct, via GuestDirect sm to assist with reservations bookings and traveler support services.
|
| |
|
2007-11-05
|
|
Customer Direct's partnership with Elsevier continues to grow.
Customer Direct is now providing Customer Service support with the Books division of Elsevier.
|
| |
|
2007-10-24
|
|
Customer Direct is selected by Speed of Light Broadband
Speed of Light Broadband is a Wireless Internet Service provider in Texas. Customer Direct is providing both Technical Support and Customer Service support for their subscribers.
|
| |
|
2007-09-01
|
|
Interactive Hotel Solutions (IHS) Selects Customer Direct.
Interactive Hotel Solutions, an independent online booking agency, has chosen Customer Direct, via GuestDirect sm to assist with reservations bookings and traveler support services.
|
| |
|
2007-07-06
|
|
Customer Direct Acquires Telexl
Customer Direct, the leader in outsourced technical support services for the hospitality industry, announced today that the Company has completed the acquisition of Telexl, a North Carolina based technical support contact center serving both the Hospitality and Internet Service Provider industries.
Customer Direct indicated that it intends to employ all of Telexl’s support and management team. “The Telexl acquisition is exciting on many levels”, says Robert Nolan, Jr., President of Customer Direct. He goes on to say, “First, we have a very competent and talented team from Telexl joining us. Significantly, the TeleXl team brings their experience with remote agent operations, where the call center agent works from home as opposed to a centralized call center. Second, Telexl has established a strong presence as a support provider to the Wireless ISP (or WISP) industry. The WISP market is rapidly growing and presents a unique opportunity for technical support suppliers like Customer Direct. And finally, the Telexl revenue base will immediately be accretive to earnings.”
Telexl primarily offers end-user technical support services to the hospitality industry, traditional internet service providers, and wireless internet service providers.
Customer Direct, founded in 1997, provides outsourced inbound and outbound customer care, help desk and order fulfillment services. Through its branded service, GuestDirectsm, Customer Direct provides Tier 1 and Tier 2 end-user technical support services to over 300 clients, representing more than 2,500 hotels and 50,000 subscribers. For more information on Customer Direct’s technical support services, as well as other support services, please visit www.customerdirect.com.
|
| |
|
2007-05-31
|
|
Customer Direct partner Skylight Systems adds new locations.
Customer Direct partner Skylight Systems adds new locations.
|
| |
|
2007-04-30
|
|
Customer Direct is selected by JEG Diversified Healthcare
Customer Direct is selected by JEG Diversified Healthcare
|
| |
|
2007-04-24
|
|
Customer Direct partners with Unigroup, Inc
SAM (Store and Move) is a service offered by UniGroup Container Services (UCS), a wholly owned subsidiary of UniGroup, Inc. UniGroup, Inc. is a privately held company and a leader in the transportation industry.
|
| |
|
2007-04-02
|
|
Customer Direct is selected by Financial Resources of America.
Financial Resources of America specialize in the senior market only working with them in the areas of wealth preservation and wealth distribution.
|
| |
|
2007-03-26
|
|
Customer Direct is selected by Vitabase.
Vitabase deals with the selling of nutritional vitamin supplements.
|
| |
|
2007-03-20
|
|
Customer Direct partners with The Growth Partnership.
The Growth Partnership is a consulting firm serving the accounting profession.
|
| |
|
2007-03-01
|
|
Customer Direct partners with The Braun Corporation.
The Braun Corporation will be utilizing Customer Direct's inbound and outbound services.
|
| |
|
2007-02-13
|
|
Customer Direct partners with Radiant Life Catalog.
Radiant Life Catalog sells wellness products and Customer Direct will be taking orders and providing customer service.
|
| |
|
2007-02-12
|
|
Customer Direct partner Summit Marketing launches a new project.
Summit Marketing launches a new campaign to take reservations for seminars throughout the US.
|
| |
|
2007-02-06
|
|
Customer Direct partner Be A Pro.com has added a new website.
Their new site JustGrandSlams.com features baseball bats and Customer Direct will be placing orders and helping with customer service for this account.
|
| |
|
2007-02-05
|
|
Customer Direct partner Impact Group launches a new project.
Impact Group launches an inbound project offering information about career assistance programs.
|
| |
|
2007-01-02
|
|
Customer Direct selected by Travel Advantage Network.
Customer Direct selected by Travel Advantage Network to assist with customer feedback calls and maintenance dispatching.
|
| |
