Our Services

We have honed our skills in these areas, giving you the competitive advantage and allowing you to maintain your focus on other facets of your business.

Help Desk

Whether you require a full-time solution or need after-hours and weekend service, let our Technical Support team develop a customized help desk solution for you. Management tools are provided via a secure, browser-based interface that gives you access anywhere that you can connect to the Internet.

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Customer Care

Summarized and prepared in an easy-to-read report, we can instantly put your marketing department into action based on feedback like, "Why people are calling," "How they found you" and "What was the ultimate result of the call."

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SmartCall^sm

SmartCall^sm is Guest Direct's innovative solution for managing the reservation process. SmartCall^sm combines Best Practices for reservation taking, call recording, agent performance management, and reporting systems to provide Reservation and Marketing Managers with the information they need. SmartCall^sm offers all of these vital management tools on a transactional basis; no capital expenditures, no systems to install and no need for IT support.

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