The average call center employee will not be on the phone taking care of customers for as much as 40%-45% of the time. Some of that time is break time, lunch time, training time, etc., but most of it relates to having them available for the next incoming call so that each caller is served with the minimum wait time. In other words, you have to pay people to be idle in order to achieve the service levels that today's customers expect!

On top of that you have: Phone Lines, Worker's Comp Insurance, Telecom Equipment, Facility Rent, Management, Property & Liability Insurance, Supervisors, Health Insurance, Trainer, Payroll Taxes, Computer Equipment, Employment Practices Liability Insurance, Vendor Management, Systems Administration, Vacation Time, Training Time, Sick Time, Break Time...it all adds up to a lot of time and money distracted from marketing and growing your business!

The under-utilization of resources combined with the enormous infrastructure cost and distraction is what makes outsourcing such an attractive alternative. With our pay per connected minute pricing structure, you pay only when your customers are being served...no hold time, break time, idle time, etc. In essence, you get 100% utilization of every labor dollar you spend!

And even if you determine that maintaining a "business hours" call center yourself makes sense, you can greatly multiply the effect of your efforts by outsourcing after-hours and weekends. Capture every sales opportunity! Whether your customer calls at midnight on Wednesday night, or 10:00 AM Sunday morning...serve them when they call and substantially increase their satisfaction!