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A growing medical uniform retailer, specializing in modern and fashionable designs offers consumers several point of sale options including 25 retail store locations in 14 states, a heavily trafficked, comprehensive website, and 24 hour toll free phone support.
Customer Direct provides customer service support for all point of sale transactions in addition to order processing support around the company's increasingly aggressive seasonal catalog marketing.
Customer inquiries range from product availability, store location and directions, and manufacturer sizing to monogramming consultation, returns and exchanges, and billing issues. Customer Direct CSRs handle calls from individual consumers as well as medical office professionals ordering for several people.
Customer Direct's services are wide-ranging to include data entry support of a fax order line directly into the call center and mail order processing, email customer service, and an internal escalation resolution process.
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Customer Direct manages an around-the-clock customer support line for an after market auto parts retailer. CSRs help customers place orders on one of our client's 9 model-specific websites. CSRs are also trained to assist customers with presale inquiries regarding product availability and compatibility along with post-sale questions involving technical support, shipping status, and billing issues.
Customer Direct helps to support the company's interest in maintaining a "family business" atmosphere and immediate response.
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Customer Direct provides 24 hour support regarding online alcohol purchases. CSRs can handle inbound calls involving order processing, product availability, and order status.
Much of the volume Customer Direct handles revolves around the benefits and discounts of on-line membership. CSRs manage username and password access, send discount codes, and update profile information.
This partnership began 5 years ago as tier 1 customer service support to our client's corporate office's tier 2. The primary goal remains offering members immediate satisfaction in a largely virtual environment.
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Customer Direct provides customer care supporting a snack bar, which promotes stabilizing qualities to blood sugar levels. Marketing of the product is obviously targeted at diabetes patients. In order to support the interest in and sales of the snack bar, CSRs have become personal advocates for the product's taste and appetite suppression benefits.
In addition to assisting consumers with order processing and sales support issues, Customer Direct CSRs can answer basic questions about types 1 and 2 diabetes, the effect of carbohydrates on blood sugar levels, and common causes for the daily fluctuations of blood sugar levels.
It was only with the dedicated support of a trained inbound telephone staff that our client could manage the aggressive referral campaign within the medical community. The product proved so popular that the company expanded its service offerings in order to support the bulk of the inbound volume.
Customer Direct continues to offer overflow and after hours call center support to the growing number of satisfied customers.
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Customer Direct is currently partnering with a premier provider of insurance products to America's working families and seniors. We are supporting six different initiatives dealing with various insurance plans and upgrades.
Customer Direct accepts inbound calls and our CSRs identify the customer's needs, qualify the lead and either schedule a call back or transfer the call to a licensed insurance agent.
Call volume is driven by regular direct mail initiatives to existing customer base.
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Customer Direct was the primary customer care partner supporting senior citizen seminars; "Being Prepared for Retirement: Where and how to make investments, Long term healthcare, Tax planning, and both Medicare & Medicaid issues".
Respondents called Customer Direct's toll free number to register for one of the offered seminars and receive additional information. Call volume was driven by direct mail and advertisements in various newspapers.
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Customer Direct took orders for copies of a popular television series that aired in the State of California. The primary audience consisted of senior citizens.
At the end of every show (daily), Customer Direct's toll free number was aired and CSRs would obtain not only customer information for fulfillment, but feedback as well regarding the show.
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