Customer Service Representative
Department: Operations
Reports to: Call Center Supervisor per assignment
Status: Non-exempt Hourly
Jobsite: Chesterfield Call Center*
Last Revised: June 16, 2008
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Requirements are subject to change with modifications affecting both existing and future employees.
Job Summary:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Requirements are subject to change with modifications affecting both existing and future employees.
- Employees will manage inbound calls per Customer Direct guidelines based on call type and individual client expectation. This is a shared queue environment; employees must be able to recognize the account in question and perform accordingly.
- Employees will participate in ensuring call center service levels and client satisfaction by managing and maintaining individual performance levels including, but not necessarily limited to, Queue Availability, Call Quality, Attendance and Average Talk Time.
- Call center and/or customer service experience is required.
- Position requires excellent, and demonstrated, written and oral communication skills.
- Applicants must be able to proficiently navigate computer software and websites as necessary.
*Remote eligibility after 90 days internal and achievement of specifically documented performance measurements.
Customer Direct, LLC
This document contains proprietary information which may not be copied or reprinted without the express written permission of Customer Direct, LLC.
